Turn on more accessible mode
Skip to main content
Turn off more accessible mode
Overtech Wiki
Sign In
|
Overtech Wiki
This Site
Home
ContactsLaw
Index
FAQs
Tips
Search
Help
Overtech Wiki
>
ContactsLaw
>
Frequently Asked Questions
Frequently Asked Questions
History
|
Incoming Links
Quick Launch
View All Site Content
Wiki Pages
Home
Overtech Technologies
Search
Products
ContactsLaw
DDM
E-Receptionist
Submissions
View my submissions
Approve/reject
Staff only
Developer articles
Recent Changes
Address data import
Management tab
Document finalisation
Duplicate document
Document context menu
View All Pages
This is a list of
frequently asked questions
about
ContactsLaw
.
Accounting
Debtor receipts allow me to record overpayments, but trust transfers do not. Why?
Why don't creditor payments by direct debit behave like other direct debits?
How can I cancel a disbursement cheque or remove a stale cheque?
Why am I prompted to create an account when starting certain activities?
How can I share a bank account between two or more subsidiary companies?
Activities
When I receive a phone call, ContactsLaw knows who is calling and sometimes populates the file/matter information as well, how does this work?
When I start some activities the file and contact information is already filled out, where did this come from?
Third parties seem to be added to my files automatically, how does this happen and why?
In some parts of ContactsLaw, I have seen not only a Save or Request button, but one that is labelled "Save & add" as well - what does it do?
What happens when I delete a task?
Billing
When I edit the charge policy of a product, why can my changes only become effective on the following day?
Why do products exhibit different behaviour when included on successive bills?
Why is the GST figure sometimes out by a factor of +/- $0.01?
Why can't I always change the file number on an existing disbursement transaction?
Why doesn't ContactsLaw allow funds to be allocated to bills issued after the date of the receipt?
Contacts
What can I do if I have two contacts which represent the same person/business?
Computing environment
How does ContactsLaw behave when User Account Control (UAC) is enabled on my computer?
Documents
Why does ContactsLaw allow me to register the same email twice?
Why are the processes of document registration and cataloguing separate?
Why doesn't ContactsLaw prompt me to check in my changes to a document after I checked it out and opened it for editing?
During document creation, a journal was running. I decided not to upload the document and then clicked finish - what happened to my journal?
When I edit an OFT file in Outlook that is located on my computer, the save button does not save my changes. Why?
Can I convert documents to PDF format using ContactsLaw?
How do tables in Microsoft Word templates affect document building?
Can I include the number of a document in its template?
Can I store audio/video files in the document library?
Does ContactsLaw treat e-mail templates specially?
Files
How to I create a file with more than one client?
Why won't ContactsLaw let me archive a particular file?
Payroll
How can I pay annual/sick leave recorded after a pay cycle is processed?
Printing
Is it possible to print multiple documents from within ContactsLaw?
Why are some profit and loss figures inconsistent between the on-screen and printed reports?
Search
Why don't some search terms produce any results?
Startup
Sometimes when I start ContactsLaw, I start on the 'Today' tab in My Portal and other times I start at my Task List. Why is this?
I get an error stating that my version is out-of-date. What does this mean?
Support
I found something that is broken - how do I submit a Bug Report?
I have an idea or a suggestion for a change - how do I submit a Feature Request?
How do I create screenshots, like those you see in emails from Overtech, for submitting bug reports and feature requests?
I took a screenshot, but when I paste I don't get what I wanted or I get nothing at all. What could be the problem?
Tasks
I completed a task, why is it not in completed tasks - where did it go?
Last modified at 25/01/2012 11:37 AM by Bradley Smith