ContactsLaw empowers your digital or IP telephone system by controlling your extension and handset, resolving telephone numbers to
contacts via caller ID and by
journalling telephone calls automatically.
Whenever a telephone number is displayed in the software, ContactsLaw can dial the number for you. When an incoming call arrives, you can answer or reject it from your computer. ContactsLaw's telephone integration is bidirectional; both the software and your handset remain in perfect synchronisation no matter which you prefer to operate.
ContactsLaw also vastly enhances the process of transferring calls internally, via an intuitive
wizard that allows you to select the name of the member or department you wish to transfer the call to, as well as coordinating both assisted and single-step (blind) transfers.
Finally, ContactsLaw maintains its own
call history on a per-machine basis.
Requirements
In order to integrate with ContactsLaw, your telephone system must supply a TAPI 3.0-compliant TSP (Telephony Service Provider) driver which can be installed on all machines requiring telephone integration. Where applicable, you must be licensed to use your telephone system for automation.
If your system does not meet this requirement, you may have to purchase additional controller hardware and/or upgrade your telephone system. ContactsLaw remains fully-functional when telephone integration features are not available.