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The file liaison is an individual on a file who is the first point of contact for that matter. This contact is required when the primary client is an entity and optional in all other cases.
 
In the absence of a file liaison, the primary client may be substituted.
 
In order to be a file liaison, the following requirements must be met:
  • The contact must have a telephone number
  • The contact must have either a mailing address -or- both a physical address and an e-mail address

See also 

File contacts